Shipping policy

1. Order Processing Times

 

We aim to process all orders within 1–2 business days. Orders placed after 5:00 PM local time will be processed on the next business day. During peak times (such as holidays or sales), processing may take slightly longer, but we’ll always do our best to keep you informed.

 

2. Domestic and International Shipping

 

We currently ship to the following regions:

  • Domestic: All states within [your country]
  • International: [List countries or regions]

 

Estimated delivery times:

Please Note: International deliveries may be subject to customs processing and additional charges based on your country’s regulations.

 

3. Shipping Costs

 

Shipping costs are calculated at checkout and depend on the destination and chosen delivery method.

  • Free shipping on orders over $250 (domestic only)
  • Express options are available at an additional cost
  • International customers are responsible for customs duties or import taxes

 

4. Local Delivery or Pickup

 

We offer the following local options in selected areas:

  • In-store pickup available at Café PB & Joy during business hours

 

Customers choosing local delivery will receive a notification when the order is out for delivery. Pickup orders will be ready within 1 business day and held for 7 days.

 

5. Returns, Changes, and Cancellations

 

We accept returns within 14 days of delivery. Products must be unused and in original condition.

  • To request a return, exchange, or order cancellation, please contact us at danilo@mtlpreserves.com
  • If an item arrives damaged or is lost in transit, we’ll work with you to resolve the issue as quickly as possible

 

Our return process is simple and transparent, with clear steps provided after your request is approved.

 

6. Possible Delays or Service Interruptions

 

Shipping times may be affected by external factors such as:

 

  • National holidays or public observances
  • High order volumes during sales or promotional periods
  • Courier disruptions due to weather or regional issues

 

We’ll notify you of any expected delays and always aim to keep you updated.

 

7. Order Tracking

 

Once your order has been shipped, you will receive a confirmation email with tracking information. You can follow your shipment through the link provided.

 

If you haven't received tracking details within 3 business days of placing your order, please reach out to us at danilo@mtlpreserves.com.

 

Have questions about shipping, returns, or delivery timelines, feel free to contact our support team.